Frequently Asked Questions
Everything you need to know about your Officine Générale experience.
Where does Officine Générale ship to?
We offer worldwide shipping. Delivery times and costs vary depending on the destination country, with express options available for international orders.
What is your return policy?
You may return any unworn and unwashed items within 14 days of receipt. All original tags must be attached, and the items must be in their original packaging.
Where are your garments produced?
We take pride in ethical craftsmanship. Most of our collections are produced in Europe, specifically in Portugal, Italy, and France, using premium fabrics sourced from renowned mills.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
How do I determine my size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our more tailored silhouettes or contacting our concierge for specific measurements.